Question 1

What happens during a check-in visit?

Accepted Answer

Each weekly or bi-weekly check-in visit includes:
·       Visual Wellness Check
·       Awareness Evaluation through friendly conversation
·       Complimentary Beverage! 
·       Personalized Memory Video
·       Status Update after the visit sent to your phone

Question 2

How often is a check-in visit?

Accepted Answer

There are four check-in package options to choose from based on the level of support needed:

• One-Time Check-In — $80 flat fee

• Bi-Weekly Check-Ins — $100/month

• Weekly Check-Ins — $200/month

• Daily Surgery Recovery Check-Ins (14 consecutive days) — $650 flat fee

For full details on what’s included in each package, please see our package information here!

Question 3

Why would my parent need a check-in?

Accepted Answer

A check-in visit provides more than just a quick hello — it offers companionship, consistency, and peace of mind for both seniors and their families. Many older adults spend long stretches of time alone, especially during the day, and having a familiar face stop by each week gives them something meaningful to look forward to.

Our visits help encourage social connection, conversation, routine, and emotional well-being, while also giving loved ones a comforting visual and verbal update after each visit. Even for seniors who are independent, families often appreciate knowing someone is checking in regularly and noticing if something feels “off.” Sometimes, it’s simply about helping someone feel remembered, connected, and cared for.

Question 4

How long do visits last?

Accepted Answer

Each visit is scheduled for approximately 15 minutes — plenty of time to chat, play a game, enjoy a favorite beverage, and complete a casual wellness check-in. All visits take place outside the residence on the front step or porch, creating a comfortable and relaxed environment while still respecting personal space. We recommend setting out two chairs so everyone can relax and enjoy each other’s company.

Question 5

What if my parent or grandparent needs more support?

Accepted Answer

Our check-ins are designed to provide peace of mind, meaningful companionship, and something to look forward to each week. The personalized video updates offer loved ones a comforting visual and verbal wellness check-in after each visit. While our services focus on connection and social well-being, they are not intended to provide medical care, hands-on caregiving, or personal assistance services. However, we will always do our best to be accommodating, so please let us know if there is something specific you would like us to casually check on, monitor, or communicate during a visit.

Question 6

Is this a medical service and do you help with medication administration?

Accepted Answer

No — this is not a medical service. Our visits are designed to provide companionship, social connection, and peace of mind through friendly check-ins and personalized video updates for loved ones. We do not provide medical care, hands-on caregiving, medication management, transportation, or personal assistance services. However, we are happy to accommodate reasonable requests for casual observation or updates whenever possible.

Question 7

What kind of free beverage is included with each plan?

Accepted Answer

Before visits begin, we’ll ask about your loved one’s favorite coffee, tea, or special beverage preference — complimentary with each visit! We will go to Starbucks, Dunkin Donuts, or a coffee shop local to them. We’re happy to mix things up from time to time and personalize each check-in to make it feel warm, familiar, and something they can genuinely look forward to.

Question 8

Can I cancel my plan anytime?

Accepted Answer

Yes! Our weekly and bi-weekly plans can be canceled anytime. We simply finish out the current monthly billing cycle, and your plan will end with no cancellation fees or long-term commitment.
Our One-Time Check-In and Surgery Recovery Check-In packages are billed as a single flat fee and do not include any recurring payments or subscriptions.

Question 9

Who will be doing the check-ins and is it the same person each time?

Accepted Answer

Most check-ins are personally completed by the owner, Mariah, to help provide a familiar and consistent experience for families and loved ones. When additional team members assist with visits, all are trusted local community members and parents who have successfully completed background checks.
We thoughtfully match each client with the same companion for ongoing visits whenever possible, helping build comfort, familiarity, and genuine connection over time.

Question 10

Do Medicare and Medicaid pay for these visits?

Accepted Answer

At this time, Medicare and Medicaid typically do not cover companion care services like ours. Because our visits are focused on companionship, social connection, wellness check-ins, and family peace of mind — rather than medical or hands-on personal care — they are generally considered private-pay services.

Just Checking In

Visual Wellness Check-Ins - South Metro, MN

Frequently asked questions